FAQs

The primary walker for your dog is the one who will be holding the keys to your apartment/house and keys are safely stored/ secured. We do not label the key with any identifying information for you or your apartment. We also have the back up key set securely with executive staff.

We have an excellent safety record and have numerous policies and procedures designed to avoid accidents with our pups on our walks. We are insured as well and we do our best to ensure that all of our client dogs are well-socialized with people and other dogs. With that being understood, dogs can be unpredictable at times and accidents occasionally happen especially in off leash walks and doggie socialization. As specified in California law and in our service contract, any injury caused by your dog during an outing is the owner of the dog’s responsibility unless gross negligence or uncontrollable circumstances.

We work on a pre-billed payment for each month of dog walks. We also have a 14 day notice before the end of the month to change or cancel service. On your first day of walks with us, you will pay for your two week trial period (10 walks for $400). After the completion of your first two week trial we will set you up in our dog walking software system.

Yes we are! And licensed too. All of our walkers are background checked, CPR and Pet First Aid Trained and are permitted and certified Dog Walkers.

Generally, yes. We will assign a primary walker for your dog. If your dog goes on regularly scheduled walks with us 5x a week we have one walker assigned for your dog. We also have a back-up walker trained to substitute for us if the primary walker is sick or on vacation. We communicate with you any walker changes and give you a heads up!

Our walkers are happy to wipe your dog down with a pre-designated towel on rainy days. But if you have areas of your house you are concerned about getting dirty, please make arrangements with us in advance to keep them confined somewhere where a little dirt won’t hurt. Whether your dog gets dirty depends on where the walker takes the dogs, what the weather’s like that day, and whether your dog enjoys getting dirty/ swimming. Most off-leash trails are dirt and sand roads and therefore prone to getting muddy on rainy days. Sometimes there are streams or ponds in the areas where we walk, and although we try to minimize muddy occasions, we can’t guarantee we can always keep playful pups out of puddles!

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